A Product by Namara LLP
Support
Need help with Beam? We're here to assist you. Whether you have questions, feedback, or need technical support, you can reach us through the channels below.
Contact Us
Email Support
For general inquiries, technical support, and feature requests, contact Namara LLP:
Namara LLP
support@beampay.ioFrequently Asked Questions
What is Beam?
Beam is an iMessage extension that enables peer-to-peer payments using USDC stablecoin directly within iMessage conversations, making sending money as easy as sending texts.
Who owns my funds?
You do. Beam Pay is a facilitator of transactions only. Your wallet is stored on your own device and you have complete control over your funds. We never take custody of your assets or have access to your private keys.
What data does Beam collect and store?
Beam collects minimal data necessary to facilitate transactions:
- Wallet addresses for transaction processing
We do not collect: names, email addresses, payment card details, biometric data, or personally identifiable information beyond wallet addresses. For complete details, see our Privacy Policy.
How do I report a bug or request a feature?
Please send us an email at support@beampay.io with a detailed description of the issue or feature request. We appreciate your feedback and will respond as soon as possible.
Is my data secure?
Yes. Your wallet is stored on your own device. We use industry-standard encryption for all data we store, and we never have access to your private keys or funds. For more details, see our Privacy Policy.
Important Information
Non-Custodial Service: Beam Pay acts solely as a transaction facilitator. We do not hold, custody, or have access to your funds at any time. Your wallet is stored on your own device and remains under your complete control.
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please mark your email with "URGENT" in the subject line.
About Namara LLP
Beam Pay is developed and maintained by Namara LLP, a company focused on making cryptocurrency payments accessible and user-friendly through innovative integration with everyday communication platforms.
We are committed to providing excellent support and continuously improving our products based on user feedback.